List Detail
Systems Support Specialist
Member of the Information Technology Department, the systems support specialist is responsible for managing the School’s laptop program for students and employees and providing end-user support to the community in support of the vision for technology at Groton. The Systems Support Specialist reports to the Chief Technology Officer.
Responsibilities include, but are not necessarily limited to, the following areas:
- Install, configure, maintain, repair, and upgrade computer software, computer hardware, and related peripherals including maintaining Groton’s student and faculty laptop program.
- During the academic year, oversee the Schoolhouse Annex (satellite IT office in Schoolhouse) during academic hours, including Saturday classes.
- Address incoming helpdesk tickets thoroughly and efficiently. Make effective use of Help Desk records to identify patterns, systemic problems, and end-user training needs.
- Support Classroom AV installations, remote setups, and maintenance.
- Plan and execute replacement cycles.
- Maintain an accurate inventory to determine the status of new, deployed, and retired equipment.
- Maintain printer inventory and rolling plan for replacement.
Please note that, prior to hire, the selected candidate will be asked to submit proof of vaccination against COVID-19. All employees of Groton School are currently required to wear a mask while indoors and must take a weekly school-facilitated COVID test.
Interested candidates should send a resume and cover letter to jobs@groton.org. Please put “Systems Support Specialist” in the subject line.
Groton School is an equal opportunity employer.
Groton School Mission: To inspire lives of character, scholarship, leadership, and service within a diverse, inclusive, and close-knit community.
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