A member of the Information Technology Department, the Systems Support Specialist is responsible for managing the School’s laptop program for students and employees and providing end user support to the community in support of the vision for technology at Groton. The Systems Support Specialist reports to the Chief Technology Officer.
Responsibilities include, but are not necessarily limited to, the following areas:
Installing, configuring, maintaining, repairing, and upgrading computer software, computer hardware, and related peripherals including maintaining Groton’s student and faculty laptop program
During the academic year, overseeing the Schoolhouse Annex (satellite IT office in Schoolhouse) during academic hours, including Saturday classes
Addressing incoming helpdesk tickets thoroughly and efficiently. Making effective use of Help Desk records to identify patterns, systemic problems, and end-user training needs
Supporting Classroom AV installations, remote setups and maintenance
Planning and executing replacement cycles
With network manager, maintaining user accounts in Active Directory, Google, and O365
Maintaining an accurate inventory to determine the status of new, deployed, and retired equipment
Maintaining printer inventory and rolling plan for replacement
With Academic Tech coordinator, supporting classroom and lab technologies
Promoting and initiating a customer service philosophy
Researching, evaluating, recommending, implementing, and supporting technologies, products, and tools that support and enhance teaching practices as well as the department’s overall service to the community
Proactively maintaining knowledge of industry trends, software upgrades, releases, patches, and hardware advancements